Shipping Policy
As FUKAHOME operates under a Printed-on-Demand (POD) model, production only begins after your order has been successfully processed and paid for. This policy outlines our processing, shipping times, and costs.
1. Processing & Production Time
The time required to create your custom product before shipment.
Production Time: 4–7 Business Days
2. Shipping Rates & Delivery Estimates
Global Fulfillment & Trusted Carriers
We are committed to bringing our products to customers worldwide. We deliver to the United States, Europe, Canada, Australia, and worldwide, partnering with top-tier carriers like USPS, FedEx, DHL, and UPS to ensure your orders arrive safely and on time.
Order Tracking & Transparency
Transparency is our priority. As soon as your order is shipped, we will update you with a tracking number via email so you can monitor the progress of your delivery.
Shipping Time & Cost Table
| Region | Estimated Shipping time | Standard Shipping Cost | Estimated Delivery Time (Total Time) |
| United States (Contiguous US) | 4–7 business days | FREE Shipping | 8–14 Business Days |
| U.S. Military Zone | 10-15 business days | FREE Shipping | 14-29 Business Days |
| U.S. Unincorporated Territories(PR, VI, GU, MP, AS) | 10-15 business days | FREE Shipping | 14-29 Business Days |
| European Union (EU) | 10-15 business days | $7.99/item | 14-29 Business Days |
| Great Britain/United Kingdom | 7-9 business days | $5.99/item | 11-23 Business Days |
| Canada | 7-12 business days | $7.99/item | 11-26 Business Days |
| Rest of The World | 10-15 business days | $14.99/item | 14-29 Business Days |
* Note: Please allow 2–6 additional days due to external factors beyond our control
3. Important Notes & Disclaimers
- Tracking: As soon as your order is shipped, we will update you with the tracking number so you can monitor your order's progress.
- Holiday & Peak Season: During peak seasons (like Christmas), delivery may take longer than the estimated time frames above due to high carrier volumes. We appreciate your understanding.
- International Orders: Orders shipped outside the US or EU may be subject to customs clearance, which can cause additional delays. We have no influence over the customs process.
4. Incorrect Address Policy (Updated for Clarity)
We are not responsible for packages returned to us due to incorrect or incomplete addresses provided by the customer.
- Update Window: You can update your information within 24 hours after placing your order by contacting us immediately.
- Lost/Stolen: Once the order has left our warehouse, we are not liable if the parcel gets lost or stolen.
- Returned Items: If an item is returned to our warehouse due to an incorrect address, we will contact you. The customer is responsible for covering the reshipment fee to have the order sent out a second time. We do not immediately donate returned items unless no response is received from the customer after 30 days.
Contact us if you have any questions:
- Support Hours: 8:00 AM – 7:00 PM (GMT+7), Mon – Sat
- U.S. Support Phone (SMS only): +1-251-202-6108 (This line supports SMS/text messages. We do not currently offer phone call support via this number.)
- Support Email: info@fukahome.com (Response Time: Within 12 business hours)
- Company Headquarters address: 97 Ngo Sy Lien, Tan Son ward, Thanh Hoa city, Thanh Hoa province, Vietnam
- Warehouse Address: 540 S Yarrow St, Oregon, OH 43616, United States
FUKAHOME is jointly operated by FUKA HOME Limited Liability Company