Shipping Policy
As FUKA HOME COMPANY LIMITED operates under a Printed-on-Demand (POD) model, production only begins after your order has been successfully processed and paid for. This policy outlines our processing, shipping times, and costs.
1. Processing & Production Time
The time required to create your custom product before shipment.
Production Time: 4–7 Business Days (Monday–Friday)
2. Estimated Shipping Costs and Delivery Time
Please note that prices are subject to change and may be calculated at checkout.
As soon as the order is shipped, we will update you with the tracking number so you can monitor the shipping progress of your order. Please note that these are estimates and cannot be guaranteed. Once your product(s) are in transit, any delays are beyond our control. Please see the estimated shipping times for specific locations below.
| Region | Estimated Shipping time | Standard Shipping Cost | Estimated Delivery Time (Total Time) |
| United States (Contiguous US) | 4–7 business days | FREE Shipping | 8–14 Business Days |
| U.S. Military Zone | 10-15 business days | FREE Shipping | 14-29 Business Days |
|
U.S. Unincorporated Territories (PR, VI, GU, MP, AS) |
10-15 business days | FREE Shipping | 14-29 Business Days |
| European Union (EU) | 10-15 business days | $7.99/item | 14-29 Business Days |
| Great Britain/United Kingdom | 7-9 business days | $5.99/item | 11-23 Business Days |
| Canada | 7-12 business days | $7.99/item | 11-26 Business Days |
| Rest of The World | 10-15 business days | $14.99/item | 14-29 Business Days |
* Note: Please allow 2–6 additional days due to external factors beyond our control
3. Important Notes & Disclaimers
- Tracking: As soon as your order is shipped, we will update you with the tracking number so you can monitor your order's progress.
- Holiday & Peak Season: During peak seasons (like Christmas), delivery may take longer than the estimated time frames above due to high carrier volumes. We appreciate your understanding.
- International Orders: Orders shipped outside the US or EU may be subject to customs clearance, which can cause additional delays. We have no influence over the customs process.
4. Incorrect Address Policy (Updated for Clarity)
We are not responsible for packages returned to us due to incorrect or incomplete addresses provided by the customer.
- Update Window: You can update your information within 24 hours after placing your order by contacting us immediately.
- Lost/Stolen: Once the order has left our warehouse, we are not liable if the parcel gets lost or stolen.
- Returned Items: If an item is returned to our warehouse due to an incorrect address, we will contact you. The customer is responsible for covering the reshipment fee to have the order sent out a second time. We do not immediately donate returned items unless no response is received from the customer after 30 days.
Contact us if you have any questions:
- Customer Support Hours (Email/SMS): 9:00 AM – 5:00 PM (EST), 7 Days a Week.
- Email: info@fukahome.com (We aim to respond to all inquiries within 12 business hours.)
- Phone Support (messages only): +1-251-202-6108 (This line supports SMS/text messages. We do not currently offer phone call support via this number.)
- Company Headquarters address: 97 Ngo Sy Lien, Tan Son ward, Thanh Hoa city, Thanh Hoa province, Vietnam
- Warehouse Address: 540 S Yarrow St, Oregon, OH 43616, United States
FUKAHOME is jointly operated by FUKA HOME Limited Liability Company
