Privacy Policy

This Privacy Policy details how Fukahome collects, manages, and shares your personal information when you visit or make a purchase on our website,

https://fukahome.com

(the “Site”).

1. Personal information we collect

We collect information in two main categories to provide you with a seamless shopping experience:

A. Device information (Automatic collection) When you access the Site, we automatically collect certain information about your device. This includes details such as your browser type, IP address, time zone, and cookies stored on your device. As you browse, we gather data on specific pages or products you view, the websites or search terms that directed you to us, and how you interact with our Site.

  • Technologies used: Cookies, Log files, Web beacons, Tags, and Pixels.

B. Order information (Direct collection) When you make a purchase or attempt to purchase through the Site, we collect specific information including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. Payment security and encryption

To ensure your shopping experience is safe and secure, we implement strict security measures:

  • PCI Compliance: All payment processing is handled through secure, third-party payment gateways (such as PayPal, Stripe) that are certified to PCI-DSS Level 1 compliance.
  • Data Encryption (SSL): We use Secure Sockets Layer (SSL) technology to encrypt your sensitive information during transmission.
  • No Storage of Payment Data: Fukahome does not store or have access to your full credit card information on our servers. All sensitive billing details are passed directly to our payment processors.

3. Collection and use of phone numbers (SMS marketing)

We prioritize transparency regarding the use of your phone number:

  • Consent: By providing your phone number, you explicitly consent to receive promotional SMS messages regarding special offers and updates.
  • Opt-Out: To stop receiving marketing SMS, simply reply with 'STOP' to any message you receive.
  • Data Security: Your phone number is stored securely and will never be sold to third parties for their own marketing purposes.

4. How we use your personal information

We use the collected information for the following purposes:

  • Fulfilling orders (processing payments, arranging shipping, and providing invoices).
  • Communicating with you and providing customer support.
  • Screening orders for potential risk or fraud.
  • Providing you with information or advertising relating to our products or services based on your preferences.

5. Sharing your personal information

We share your personal information with third parties to help us provide our services:

  • E-commerce Platform: We use BigCommerce to power our online store.
  • Analytics: We use Google Analytics to understand how our customers use the Site.
  • Compliance: We may share information to comply with applicable laws, respond to lawful requests, or protect our rights.

6. Behavioral advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through:

7. Your rights (GDPR & CCPA)

If you are a resident of certain jurisdictions (such as the European Union), you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

8. Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

9. Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

  • Support Hours: 8:00 AM – 7:00 PM (GMT+7), Mon – Sat
  • U.S. Support Phone (SMS only): +1-251-202-6108 (This line supports SMS/text messages. We do not currently offer phone call support via this number.)
  • Support Email: info@fukahome.com (Response Time: Within 12 business hours)
  • Company Headquarters address: 97 Ngo Sy Lien, Tan Son ward, Thanh Hoa city, Thanh Hoa province, Vietnam
  • Warehouse Address: 540 S Yarrow St, Oregon, OH 43616, United States

FUKAHOME is jointly operated by FUKA HOME Limited Liability Company