FAQs

Do you offer international shipping?
Yes, we ship internationally, allowing customers worldwide to enjoy our products. If shipping restrictions prevent us from delivering to your area, we will promptly cancel your order and issue a full refund.

What are your returns/exchange policy?
We accept returns/exchanges, but customers are responsible for the cost of return shipping.

  • For products without personalized information: Customers can request an exchange for an item of equal value or return the item for a refund. Customers are responsible for paying the shipping fees for returns or exchanges.
  • For products with personalized information: For items where customers can request personalized details such as names, logos, added or removed details, and patterns, we do not accept returns or refunds unless the error is on our part (for example, the product size does not match the size chart description, or the personalized information does not match the customer's order details). Please carefully check the product size chart before placing an order. We are not responsible for customers choosing the wrong size for personalized products.
  • Please refer to our return and refund policy for detailed instructions.

What should I do if my order does not arrive?
If your order is delayed in shipping, please contact us immediately. We are committed to excellent customer service and will take swift action to locate your shipment and resolve the issue.

Damages and Issues
Upon receiving your order, please inspect the items carefully. If you notice any defects, damage, or incorrect items, reach out to us right away so we can address the problem. If you receive a damaged product, we will replace it without hesitation. To start the replacement process, please take a photo of the damaged item and email it to us. After reviewing the image, we will work on a suitable solution or arrange for a replacement.

What if I provided the wrong address, but my item has already shipped?
It is your responsibility to provide the correct shipping address at checkout. If you realize there is an error before your order ships, please let us know right away, and we will do our best to correct it, although we cannot guarantee it. If the mistake is found after shipment, we consider it the customer's responsibility, and a refund cannot be issued. We strongly recommend double-checking your shipping details and contacting us immediately if you need to make any changes before dispatch.

What if my tracking shows delivered, but I have not received my order?
Once delivery is confirmed, we cannot issue refunds or replacements. This underscores the importance of using a secure delivery address to ensure your item arrives safely. Please ensure the address you provide is appropriate to avoid any delivery complications.

Cancellation Policy

  • Eligibility: You can cancel your order if it hasn’t shipped yet and you request cancellation within 24 hours of placing the order.
  • Cancellation Steps: To cancel, contact our customer support team via phone, email, or live chat, providing your order number, name, and reason for cancellation. Our representative will assist you in the process and confirm your request.
  • Refunds: If your cancellation is approved within the eligible time frame, we will refund the full amount using your original payment method. Note that shipping fees, taxes, or processing charges (up to 5% of the order value) may not be refundable. Refund processing is quick, but the time for funds to appear in your account may vary based on your bank.
  • Non-Cancelable Orders: Orders that have shipped cannot be canceled. For assistance in these cases, please refer to our Return and Exchange Policy.

Policy Updates
FUKAHOME reserves the right to change this Order Cancellation Policy at any time without prior notice. Customers should review the policy periodically to stay informed of any updates. We encourage you to read the policy carefully before placing an order. If you have questions, feel free to contact our customer support team; we are here to help.

Subscription Cancellation
We value your commitment and want to make your experience flexible. To cancel your subscription, please submit your request at least 14 days before the next renewal date for smooth processing. Note that cancellations can only be processed after completing two billing cycles. If you submit a cancellation request after a payment is processed, your subscription will end at the end of the current billing cycle. Your satisfaction is our priority, and we appreciate your understanding.

Contact us if you have any questions

  • Email: info@fukahome.com
  • Phone Support (messages only): +1-251-202-6108
  • Warehouse address: 540 S Yarrow St, Oregon, OH 43616, United States
  • Company address: 97 Ngo Sy Lien, Tan Son ward, Thanh Hoa city, Thanh Hoa province, Vietnam